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Utility Business Office

About Us

The Utility Business Office, a division of the Finance Department, services the City’s 26,000 customer utility accounts for the

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City of New Bern including portions of Havelock, Town of Trent Woods, and some unincorporated areas of Craven and Jones counties.

The Utility Business Office provides Customer Care for electric, water, wastewater treatment, refuse, and parking.

In addition, educational and other resources  to help customers to make informed decisions about their utility use are provided by this division. 

Other Helpful Information

Ways to cut your utility bill
Pay My Bill Online
Explanation of your bill
Start Utility Service
Stop Utility Service
Financial Assistance
FAQs


Contact Us:
UtilCustomerService@newbern-nc.org

606 Fort Totten Dr.
P.O. Box 1710
New Bern NC 28563

STAFF AVAILABLE WEEKDAYS, 8 AM to 5 PM (252)639-2750

REPORT SERVICE OUTAGES ANYTIME by clicking here 
You can also report your outage at (252)636-4070