About Us
Customer & Payment Services (CAPS), a division of the Finance Department, services the City’s 25,000 customer utility accounts for the City of New Bern including portions of Havelock, Town of Trent Woods, and some unincorporated areas of Craven and Jones counties. The CAPS office is located at 606 Ft. Totten Drive and provides Customer Care for electric, water, wastewater treatment, refuse, and parking. In addition, educational and other resources to help customers to make informed decisions about their utility use are provided by this division.STAFF AVAILABLE WEEKDAYS, 8 AM to 5 PM (252)639-2750
Skip the lines at the CAPS office and pay online, at Walmart, or after hours using our dropbox located in the rear of the building. Need help or want to make a payment arrangement for your utility bill? Call us at (252)639-2750.
Other Helpful Information
Contact Us:
UtilCustomerService@newbernnc.gov or call (252)639-2750
606 Fort Totten Dr.
P.O. Box 1710
New Bern NC 28563
STAFF AVAILABLE WEEKDAYS, 8 AM to 5 PM (252)639-2750
REPORT SERVICE OUTAGES ANYTIME by clicking here
You can also report your outage at (252)636-4070